| Message or problem | Cause | Fix |
|---|
| Post date out of fiscal year | No accounting period for that date | General ledger → Accounting periods → Add new fiscal year |
| Can't delete item / account / branch | It has transactions | Tick Inactive instead of deleting |
| Journal out of balance | Debits don't equal credits | Fix the amounts until Out of balance = 0 |
| Negative item balance | Sold before the purchase was entered | Enter the purchase invoice, then Re-post COGS owed |
| Blank white page | A program error or expired session | Refresh (Ctrl+F5) and log in again. If it repeats, contact support |
| Wrong user name or password | Wrong details or inactive user | Check company, language and letter case, or ask the manager to reset the password |
| Some words in English | Missing translation file | Tell support which screen |
💡 When contacting support, send a screenshot of the message as it appeared.